Returns

RETURN & EXCHANGES

We offer a 30-day Satisfaction Guarantee! You can return if there is any fault from manufacturer on the item you have received, or you will be able to receive other items of your choice. The shipping cost to your house will be free of charge.

All items you wish to return or exchange must be delivered to our warehouse at your expense. In term of returning, if you wish to return an item upon receipt, we will refund whatever shipping costs you paid while placing your order. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.  

EASY RETURN & EXCHANGE PROCESS

Firstly, email (So We Can Send You Your Receipt) customer care at Whatsapp +971 50 179 0835 or call our support team. Our team is available to talk to you 9am-5pm, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).

Secondly, send your return, and email our customer care team the tracking number associated with your return. We highly advise you to send your return package to our warehouse with a tracking number. We are not responsible for returns that are not received. 

When we receive your return, it will be processed in 3 – 5 business days. Please be noted that It can take us about 3 business days to refund the money into your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.